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Refund Policy

A legal disclaimer

REFUND POLICY 

 

At Burger Waze Springfield, we take pride in serving high-quality, fresh food. If you are not completely satisfied with your order, please review our policy below to see how we can make it right. 

 

  1. IN-STORE AND DIRECT PICKUP ORDERS 

     

  • Order Accuracy & Quality: If you receive food that is incorrect, missing items, or does not meet our quality standards, please notify us immediately. 

     

  • Remakes & Exchanges: We will gladly remake the item for you at no additional cost. 

     

  • Refunds: If a remake is not possible or desired, a refund may be issued to the original form of payment. The item must be brought to our attention on the same day the order was placed, and we may request that you return the food item to verify the issue. 

     

  1. THIRD-PARTY DELIVERY ORDERS (DoorDash, Uber Eats, Grubhub, etc.) 

     

  • Platform Policies: If you placed an order through a third-party delivery service, that platform handles the transaction. Burger Waze Springfield cannot directly issue refunds or credits for these orders. 

     

  • Missing or Damaged Items: For delivery delays, missing items, damaged packaging, or food quality issues resulting from the delivery process, you must submit a refund or support request directly through the app or website where you placed the order. 

     

  1. ORDER CANCELLATIONS 

     

  • Standard Orders: Because our food is prepared fresh to order, cancellations cannot be made once cooking has begun. If you need to cancel a pickup order, please call our Springfield location immediately. If preparation has already started, we cannot offer a refund. 

     

  • Scheduled Orders: Orders scheduled for a future time may be canceled up to one hour before the scheduled preparation time for a full refund. 

     

  1. CANCELLATION OF REWARDS POINTS
    If a refund is issued for an order that earned Rewards Program points, those corresponding points will be deducted from your account balance. Rewards points themselves have no cash value and cannot be refunded or exchanged for cash. 

     

  2. CONTACT US
    For questions or immediate assistance with an order, please call our Springfield location directly or speak to a manager in the restaurant. 

     

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